Lesson Terms, Cancellations and Refunds
1. About us and this policy
Volna Online Russian School is operated by Anton Vlasenko, a sole trader trading as Volna Online Russian School.
Business address: 90 Telford Way, High Wycombe, Buckinghamshire, HP13 5EA
Email: info@volnaschool.com
Telephone: 07473147964
This policy applies to all group lessons, private tuition, adult lessons, GCSE and A-level tuition, mock examinations and other paid educational services provided by Volna Online Russian School.
This policy forms part of the agreement between Volna Online Russian School and the adult student, parent, guardian or other authorised adult who books the lessons.
Nothing in this policy limits any statutory rights that a consumer has under UK law.
2. Lesson arrangements and payment
The course, lesson schedule, price and payment arrangements will be explained before enrolment and confirmed through the relevant invoice, email or other written communication.
Invoices are normally issued monthly. Payment of an invoice does not establish an automatic or recurring card payment. The number of lessons and the amount payable may differ from one invoice to another.
The price of any refund or credit will be calculated using the price actually paid for the affected lesson or lessons, including any applicable package or course rate.
3. Free trial lessons
Where Volna Online Russian School offers a free trial lesson, no payment is required for that lesson.
A parent or adult student is not required to continue with paid lessons after a free trial unless they have separately agreed to enrol.
4. Fourteen-day statutory cancellation right
Where a consumer enters into a contract with Volna Online Russian School online, by telephone, by email or through another form of distance communication, they will normally have a legal right to cancel the contract without giving a reason.
The cancellation period ends 14 calendar days after the day on which the contract is made.
To exercise this right, the consumer must provide a clear statement that they wish to cancel.
Cancellation notices may be sent:
-
By email to info@volnaschool.com.
-
By telephone or text message to 07473147964.
-
By private Microsoft Teams message to Elena Vlasenko.
A model cancellation form is provided at the end of this policy. You may use this form, but you do not have to; any clear statement communicating your decision to cancel is sufficient.
If the cancellation notice is sent before the end of the 14-day cancellation period, it is treated as having been given within that period, even if Volna Online Russian School receives it later.
5. Lessons beginning during the statutory cancellation period
If a student wants paid lessons to begin before the end of the 14-day statutory cancellation period, Volna Online Russian School will ask the adult customer to make an express request for the service to begin early.
If the customer cancels during the 14-day period after making that request, Volna Online Russian School may deduct a proportionate amount for lessons already provided before the cancellation notice was received.
If the service has been fully performed during the cancellation period, the statutory right to cancel will be lost only where the customer expressly requested early performance and acknowledged that the right would be lost once the service had been fully performed.
6. Student absence with sufficient notice
An absence is treated as authorised for refund or credit purposes where notice is received no later than the end of the calendar day immediately before the scheduled lesson.
For example, notice received at any time on Monday is sufficient for a lesson taking place on Tuesday. Notice received on Tuesday for a Tuesday lesson is not sufficient unless Volna Online Russian School agrees otherwise.
Notice may be provided:
-
By email to info@volnaschool.com.
-
In the relevant Microsoft Teams class-group chat.
-
By telephone or text message to 07473147964.
For an authorised absence, the amount paid for the missed lesson will normally be credited against the next invoice.
If there will be no next invoice, including where the authorised absence occurs during the student’s final term, the amount will be refunded instead. The refund will be initiated within 14 calendar days after the end of the relevant term.
7. Absence without sufficient notice
A lesson missed without notice by the end of the preceding calendar day is normally payable in full and will not be credited or refunded.
This includes a failure to attend, late arrival, technical problems involving the student’s equipment or internet connection, or notice given on the day of the lesson.
Volna Online Russian School may make an exception in unusual or serious circumstances, but is not obliged to do so.
8. Leaving the school
A parent or adult student may notify Volna Online Russian School that the student wishes to discontinue lessons.
The cancellation takes effect as soon as the notice is received. All paid lessons that have not yet begun will be refunded, including a lesson scheduled for later on the same day after the notice is received.
Lessons missed before the notice was received will not be refunded unless they qualified as authorised absences under section 6.
The refund will be initiated within 14 calendar days after Volna Online Russian School receives the notice.
9. Lessons cancelled by Volna Online Russian School
If Volna Online Russian School cancels a lesson, it will first offer a suitable replacement lesson.
If a replacement cannot reasonably be arranged, the amount paid for the cancelled lesson will be credited against the next invoice.
If there will be no next invoice, the amount will be refunded instead. The refund will be initiated as soon as reasonably possible and no later than 14 calendar days after it is confirmed that a replacement or credit cannot be provided.
10. Safeguarding, online safety and conduct
Students, parents and other participants must follow the Safeguarding and Online Safety Policy and reasonable instructions intended to protect students, teachers and other class participants.
Volna Online Russian School may suspend a student from a lesson or discontinue their enrolment where this is reasonably necessary to protect a child, investigate a safeguarding concern or respond to serious or repeated misconduct.
Where Volna Online Russian School permanently discontinues a student’s lessons, any amount paid for future lessons that will not be provided will be refunded. Lessons already provided remain payable.
11. Refund method and processing time
A refund will normally be made using the original payment method where reasonably possible.
Card payments will normally be refunded to the payment card. Payments made by bank transfer will normally be refunded by bank transfer.
Volna Online Russian School will initiate the refund within the period stated in this policy. Additional time may be required for a bank, card provider or payment processor to complete the transaction.
12. Complaints
Questions or complaints concerning an invoice, credit or refund should be sent to info@volnaschool.com.
We will acknowledge a complaint within five working days and aim to provide a substantive response within 14 calendar days.
If the complainant is dissatisfied with the initial response, they may request a final review by Anton Vlasenko as proprietor.
Safeguarding concerns will be handled under the Safeguarding and Online Safety Policy and will not be delayed by the ordinary complaints timetable.
13. Changes to this policy
This policy may be updated where our services, procedures or legal obligations change.
The version applying to a particular booking will be the version provided or made available when the relevant contract was entered into, unless a change is required by law or is expressly agreed with the customer.
Model cancellation form
Complete and return this form only if you wish to cancel your contract. You do not have to use this form; you may instead make any other clear statement communicating your decision to cancel.
To:
Anton Vlasenko, trading as Volna Online Russian School
Postal address: 90 Telford Way, High Wycombe, HP13 5EA
Email: info@volnaschool.com
Telephone/text: 07473147964
I/We hereby notify Volna Online Russian School that I/we wish to cancel my/our contract for the following service:
Description of lessons or service:
Date the contract was made:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s):
(Required only when this form is submitted on paper.)
Date:
Last updated: 17 August 2026